1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- names
- email addresses
- passwords
- learning goals
- current language proficiency level
- target language proficiency level
- field of work/professional context
- profile picture
Sensitive Information. We do not process sensitive information.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
- Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device's operating system or platform, the type of mobile device you use, your mobile device's unique device ID, and information about the features of our application(s) you accessed.
- Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts.We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user.We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users.We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you.We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To request feedback.We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To protect our Services.We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To identify usage trends.We may process information about how you use our Services to better understand how they are being used so we can improve them.
- To save or protect an individual's vital interest.We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
Language Learning Specific Processing:
- Educational content personalization.To personalize educational content and track learning progress.
- To optimize learning algorithms and educational content delivery.We analyze learning progress data, completion rates, and user performance to improve our spaced repetition algorithms, personalize learning paths, and enhance the effectiveness of our language learning methodology.
- To analyze learning performance and educational effectiveness.We study aggregated learning data to understand which teaching methods work best, how users progress through proficiency levels, and what factors contribute to successful language acquisition.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent
We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
Performance of a Contract
We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legitimate Interests
We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Analyze how our Services are used so we can improve them to engage and retain users
- Diagnose problems and/or prevent fraudulent activities
- Understand how our users use our products and services so we can improve user experience
- In order to provide more effective language learning experiences, improve educational outcomes, and ensure our teaching methods are scientifically optimized for user success
- In order to continuously improve our educational content, validate our teaching methodology, and ensure we deliver the most effective language learning service possible
Legal Obligations
We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests
We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.
Use of AI Technologies
We provide the AI Products through third-party service providers ("AI Service Providers"), including Google Cloud AI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in "WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?"
You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products
Our AI Products are designed for the following functions:
How We Process Your Data Using AI
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.
How to Opt Out
We believe in giving you the power to decide how your data is used. To opt out, you can:
8. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
General Retention Policy
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Maximum Retention Period
No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user's account.
Data Deletion Policy
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
Backup Archive Considerations
If deletion is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Legal Requirements
Extended Retention
Some information may be retained longer due to legal, tax, or accounting requirements.
Compliance
We ensure all retention practices comply with applicable data protection laws.
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
Security Measures
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process.
Technical Measures
Advanced encryption, secure protocols, and access controls protect your data.
Organizational Measures
Staff training, access policies, and security procedures ensure responsible handling.
Security Limitations
100% Security Not Guaranteed
Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
Potential Risks
We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Your Responsibility
Secure Access Required
Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
10. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.
Age Requirements
No Collection from Minors
We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information.
User Representation
By using the Services, you represent that you are:
At least 18 or the equivalent age as specified by law in your jurisdiction
OR you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services
Data Deletion Policy
Immediate Action Policy
If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
Report Violations
Contact Us
If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at:
marcelo@prendi.cv11. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Your Data Protection Rights
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right:
If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review.
In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
Withdrawing Your Consent
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time.
You can withdraw your consent at any time by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
Important: This will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting Out of Marketing Communications
You can unsubscribe from our marketing and promotional communications at any time by:
You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Account Termination
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
12. CONTROLS FOR DO-NOT-TRACK FEATURES
What is Do-Not-Track (DNT)?
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
No Uniform Standard
At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized.
Our Current DNT Response
We Do Not Currently Respond
We do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
Future Standard Adoption
Future Compliance
If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
California Law Compliance
California law requires us to let you know how we respond to web browser DNT signals.
No Industry Standard
Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
How to Enable Do-Not-Track
While we don't currently respond to DNT signals, you can still enable this feature in your browser for other websites that do support it:
Chrome
Settings → Privacy and Security → Send a "Do Not Track" request
Firefox
Settings → Privacy & Security → Send websites a "Do Not Track" signal
Safari
Settings → Privacy → Website tracking → Ask websites not to track me
Edge
Settings → Privacy → Send Do Not Track requests
13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
Categories of Personal Information We Collect
The table below shows the categories of personal information we have collected in the past twelve months:
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
| Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
| Protected classification characteristics | Gender and date of birth | NO |
| Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
| Biometric information | Fingerprints and voiceprints | NO |
| Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
Your Rights Under US State Data Protection Laws
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
How to Exercise Your Rights
To exercise these rights, you can contact us by:
Email Support
support@prendi.cvDirect Contact
marcelo@prendi.cvRequest Processing
• We will respond to your request within the timeframe required by applicable law
• We may need to verify your identity before processing your request
• In some cases, we may decline your request as permitted by law
• You have the right to appeal our decision if we decline your request
State-Specific Information
🏛️ California (CCPA/CPRA)
California Consumer Privacy Act and California Privacy Rights Act provide comprehensive privacy rights including the right to know, delete, correct, and opt-out.
🏔️ Colorado (CPA)
Colorado Privacy Act provides similar rights to California residents, including access, correction, deletion, and data portability rights.
🏛️ Virginia (VCDPA)
Virginia Consumer Data Protection Act grants consumers rights to access, correct, delete, and obtain a copy of their personal data.
14. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
Privacy Notice Updates
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice.
How to Identify Updates
Check the "Last updated" date at the top of this Privacy Notice to see when it was last revised.
Notification of Material Changes
If we make material changes to this Privacy Notice, we may notify you either by:
Prominent Notice
Posting a notice of changes prominently on our website
Direct Notification
Directly sending you a notification via email or other means
Stay Informed
Regular Review Recommended
We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
Why We Update Our Privacy Notice
What Constitutes Material Changes
Material changes may include, but are not limited to:
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at marcelo@prendi.cv or contact us by post at:
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.
These rights may be limited in some circumstances by applicable law.
To request to review, update, or delete your personal information, please contact us at:
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Social Media Account Integration
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider.
Information We May Receive
The profile information we receive may vary depending on the social media provider concerned, but will often include:
...as well as other information you choose to make public on such a social media platform.
How We Use This Information
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services.
Third-Party Responsibility
Important Notice
Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.
Our Recommendation
We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.